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Windows Virtualization Managed Services Engineer Posted Jul 15
Request Technology - Robyn Honquest , Oak Brook, IL
Windows Virtualization Managed Services Engineer

Strong support services professional, PC/MAC hardware knowledge as well as strong Windows Server and VMware/virtualization experience. Prefer VMware but Hyper-V is alright as well. AD, xchange troubleshooting, LAN/WAN, someone who handles infrastructure issues via a ticketing system. Will have to go to clients up to 20% of the time, probably less. SCCM or some sort of software deployment tool. IP netwrking and networking protocols, good soft skills and docmentation experience required.

This is a well-rounded windows infrastructure person


Primary daily responsibilities include: managing technical support incidents and provide functional support and assistance to a local and global user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.

Receive and respond to user inquiries, requests, and escalations via telephone, email, case tracking system professionally and with speed, accuracy and proficiency

Document activities and resolutions in ticketing system

Monitor ticketing system and email for notification and internal assistance requests

Perform field work at customer locations in Chicagoland area (less than 20%)

Perform other incidental and related duties as required and assigned


Bachelor Degree

CompTIA A+, Network+, Microsoft Certified Professional (MCP) or ability to achieve one certification within next 6 months

Previous hardware or software consulting experience is preferred

Demonstrated knowledge of PC/MAC hardware, software, components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices

Knowledge in the following technologies: Microsoft Windows 7/8.x/10, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools, software distribution tools (System Center Configuration Manager, etc.)

Basic understanding of Microsoft Windows operating systems (server & Workstation)

Basic understanding of Microsoft Office Suite (2013/2016)

Experience working with IP Networking and networking protocols

Experience supporting end user workstations

Excellent writing, communication, and interpersonal skills. Technical writing is a plus

Strong Analytical, troubleshooting and problem solving skills

Employment Type: Permanent
Work Hours: Full Time

Pay: $60,000 to $80,000 USD
Pay Period: Annual
Other Pay Info: Bonus

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