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Senior Software Engineer (Python) Posted Jan 10
First Utility , Coventry, Warwickshire, United Kingdom
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Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want.

We are proud to deliver award winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team and expand our service offering, we now have office locations in Warwick, Coventry, London, Krakow and Hamburg.

We're looking for a Senior Software Engineer to join our Customer Service Platform Team to help us continue to make that difference.

How the role fits in

The Customer Service Platforms (CSP) department is responsible for a wide range of customer facing and back office applications that are essential to the delivery of excellent customer service.

We are an energetic, innovative and multi-skilled agile group split into four development teams working across a range of platforms including: Zendesk (our chosen CRM), Harmony (a series of next generation Zendesk apps) and AskFirst (our innovative and highly successful virtual agent).

We enjoy a close working relationship with our customer service colleagues and take a collaborative and data driven approach to everything we do. Every problem encountered is considered an opportunity for innovation and good ideas are promoted quickly.

As a Senior Software Engineer on the Ask First development team you will play a critical role in the development of Natural Language Processing tools including Ask First, our highly valuable virtual agent.

The role day to day

Collaborate with business stakeholders, developers, architects, UX specialists and cross platform testers to deliver innovative software solutions with a key focus on customer experience

Produce high quality, efficient, and defect free software that successfully meets requirements specified as user stories

As a member of a Scrum development team, have an active role Scrum ceremonies

Participate in code reviews and take accountability for any actions arising from them

Provide mentorship to more junior members of the team

Promote software craftsmanship best practices

What you'll need to make the best of the role

Working experience of Python 3

Ability to work within a layered SOA and use, implement and test RESTful and microservices

Good understanding of Software Testing, for example unit testing and TDD

Version control, ideally GIT

A solid understanding of Agile / SCRUM methodologies

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of colleagues

Experience of working within a fast paced software environment with a clear focus on customer experience

The nice to haves

Experience or Interest in Machine Learning practices

Experience or Interest of Artificial Intelligence, ideally Natural Language Processing, Voice Recognition or Data Mining

Experience of Python frameworks such as Django or Flask

Experience with Linux and command line tools

Experience of development build tools such as Jenkins and Continuous Integration/Delivery

Exposure to Docker

Exposure to Javascript (including React and Node.js)

Automated testing frameworks

Experience of SQL/NoSQL database servers such as PostgreSQL or MongoDB

What you'll get in return

Our people are our business, so our mind-set is people first. Spending much of your time at work, we know it's not just about a rewarding career, development opportunities and competitive salary - the work space, relaxation areas and coffee matter too!

First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday (plus Bank Holidays). First Perks features discounts for many of the biggest brands - from Lastminute.com to Amazon, from John Lewis to Tesco; there is something for everyone.

We're proud to support our charity partner the NSPCC and offer regular fundraising events from bake-offs to London Marathon entries. Our teams enjoy quarterly socials, some more adventurous than others! One tradition we've held on to as we've grown is "Fruity Friday" - heaps of free fresh fruit for all, every Friday.

As part of the CSP department you will also be encouraged to take 12 research days each year (1 per month) to spend looking into something that is not related to your normal day to day project actives. The key here is to innovate! Try something new, explore that wacky idea you've always had, or play with some new hardware or device that has just hit the market.

So if you like the fast pace of an evolving business, feel it's important to reach your full potential and enjoy your time at work, then a career with us could be your next move.

Employment Type: Permanent
Work Hours: Full Time
Other Pay Info: Competitive