Tata Consultancy services
City, Wolverhampton, United Kingdom
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Graduate SAP Support Analyst at Tata Consultancy Services
Tata Consultancy Services is an IT services, consulting and businesssolutions organization that delivers real results to global business,ensuring a level of certainty no other firm can match. TCS offers aconsulting-led, integrated portfolio of IT, BPS, infrastructure,engineering and assurance services. This is delivered through its uniqueGlobal Network Delivery Model, recognized as the benchmark ofexcellence in software development. A part of the Tata group, Indiaslargest industrial conglomerate, TCS has over 300,000 of the worldsbest-trained consultants in 46 countries.
TCS is currently recruiting for our 2017 Graduate Programme. As part ofour Graduate Programme we are hiring a Graduate SAP Support Analyst tosupport & help with the implemention of the SAP EWM or PP Moodule.
As a Graduate SAP Support Analyst your role would be to:
Experience with ITIL methodologies
Providing 3rd Level Support
Contribute to build and functional SAP activities
Creating and updating relevant documentation such as Functional andDesign Specifications
Analysis and resolution of incoming Incidents and Service Requests
Perform and assist with root cause analysis of incidents
Engage with 3rd party vendors who are providing services
Work along with technical teams, and customer business units tounderstand users' requirements
Update knowledge management procedures and handbooks
Maintain accurate recording of support activities undertaken with thesupport calls logging Remedy system
Communicate status and update of calls and issues effectively at alllevels and during Technical calls
Keep up to date with SAP capabilities with in area of expertise
Technical Skills :
Detailed and proven experience with any of SAP Modules EWM or PP
SAP Customizing / Configuration experience with experience in EWM or PP processes
Knowledge of SAP ABAP
Working experience with Remedy ticketing system
What we require from the candidates for Graduate SAP Support Analyst:
Customer orientation and being proactive
Able to work under pressure in an organized and efficient way
Ability to manage your own workload and prioritise tasks
Good interpersonal skills with the ability to deal with internal andexternal customers - provided by Dice
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