Avaya Automation Engineer
Looking for a candidate with Avaya CM, SM,CC Elite, BSR, CMS, AES, AIM (SIP), call centers, IVR, CTI, this is a SME out of a large enterprise environment with automation skills, avaya engineer sr.
The Voice Technology Automation Engineer III position requires expert level knowledge in multiple disciplines of VoIP networking, primarily around Avaya voice platforms.
Skill set to include expertise in Avaya (CM, SM, CC Elite, BSR, CMS, AES, AM, SIP, H.323 etc.) SBC's (Oracle/Acme Packet) and strong knowledge of voice recording (Verint), CDR (Calero), Genesys IVR/CTI and knowledge and experience in building global solutions.
Candidate will be responsible for multiple projects from requirements, design, implementation and support.
Will also provide expertise to administer and maintain system changes, upgrades and patch management as required for stable and secure platforms.
Provides day to day support, coordinates delivery of voice installations, changes and provides top level troubleshooting of the VoIP network.
Must have 10+ years of up to date Avaya System/Call Center experience.
Expertise in Avaya Communication Manager 6+, System/Session Manager, AES.
Strong business analyst skills.
Strong project organizational skills.
Strong SIP Carrier knowledge.
Avaya/Oracle SBC certifications a plus.
Employment Type: Permanent
Work Hours: Full Time
Pay: $130,000 to $150,000 USD
Pay Period: Annual
Other Pay Info: Bonus
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